Privacy Policy
Last updated: July 2026
MMJ Plumbing is committed to protecting your privacy and handling your personal information responsibly. We recognise the importance of safeguarding your personal information and are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Further information about Australian privacy laws and the Australian Privacy Principles is available through the Office of the Australian Information Commissioner .
Respecting Your Privacy
For the purposes of this Privacy Policy, personal information means information or an opinion that identifies, or could reasonably identify, an individual.
Personal information may include your name, residential or business address, telephone number, email address, billing information and details relating to the plumbing services you request.
We are committed to ensuring that personal information is handled securely, confidentially and in accordance with applicable Australian privacy laws.
This Privacy Policy explains:
- what personal information we collect;
- how we collect and use your information;
- when we may disclose your information;
- how we protect your information;
- what happens if you choose not to provide information;
- how you can access or correct your personal information; and
- how you can contact us regarding privacy matters.
MMJ Plumbing may review and update this Privacy Policy from time to time. Any changes will be published on this website.
Collection of Personal Information
MMJ Plumbing only collects personal information that is reasonably necessary to provide our plumbing services and manage our relationship with you.
We may collect personal information:
- when you contact us by telephone;
- when you send us an email;
- when you complete a contact or booking form on our website;
- when you request a quotation;
- when you book plumbing services;
- during communications relating to your enquiry or booking; and
- when we provide plumbing services at your property.
The personal information we collect may include:
- your name;
- telephone number;
- email address;
- residential or business address;
- billing details;
- details relating to the plumbing services you require; and
- any other information you choose to provide to us.
Use of Personal Information
We collect and use your personal information for purposes directly related to our business, including:
- responding to enquiries;
- preparing quotations;
- scheduling appointments;
- providing plumbing services;
- communicating regarding bookings and appointments;
- issuing invoices and processing payments;
- maintaining accurate customer records;
- responding to warranty or service enquiries;
- improving our customer service; and
- complying with our legal obligations.
Disclosure of Personal Information
MMJ Plumbing does not sell, rent or trade your personal information.
We may disclose personal information where reasonably necessary to operate our business, including:
- to trusted contractors or service providers assisting us in delivering plumbing services;
- to professional advisers, including accountants or legal advisers;
- to software providers used to manage customer records, invoicing and business administration, including Xero;
- where authorised or requested by you;
- where required or authorised by law; or
- to debt collection agencies or legal representatives where payment of an outstanding invoice remains overdue and recovery action is required.
We take reasonable steps to ensure that third parties handling your information do so appropriately and in accordance with applicable privacy laws.
Security of Personal Information
MMJ Plumbing takes reasonable steps to protect your personal information from unauthorised access, misuse, interference, loss or disclosure.
Personal information is stored securely and is only accessible by authorised persons who require access to perform their duties.
Where personal information is no longer required, we take reasonable steps to securely destroy or permanently de-identify that information where appropriate.
If You Choose Not to Provide Personal Information
Providing your personal information is voluntary.
However, if you choose not to provide the information requested, we may be unable to provide quotations, schedule appointments or deliver the plumbing services you have requested.
Providing Information About Another Person
If you provide us with personal information about another individual, you confirm that you are authorised to provide that information and that the individual has been informed that their personal information may be provided to MMJ Plumbing.
Third-Party Websites
Our website may contain links to third-party websites for your convenience.
MMJ Plumbing is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
Accessing or Correcting Your Personal Information
You may request access to the personal information we hold about you or request that inaccurate or incomplete information be corrected.
Requests should be made in writing using the contact details below. We will respond to your request in accordance with applicable Australian privacy laws.
How to Contact Us
If you have any questions in relation to privacy, please contact us on 0417 974 018 or at info@mmjplumbing.com.au .